Spinch Privacy Policy

At Spinch, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play, and withdraw on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have as a player of Spinch casino. By creating an account and using our services, you agree to the practices described below.

Who We Are and What This Policy Covers

Spinch is operated under the terms set out in our general terms and conditions, and this document forms part of the agreement between us and you. Whenever you search for Spinch, Spinch casino, or casino Spinch, you are accessing a platform operated in accordance with applicable data protection laws in the jurisdictions where we accept players. This policy applies to all visitors and registered users of our website, our installable web app, and any related services we provide.

Scope of Application

This policy applies regardless of the device you use to access Spinch casino login, whether through desktop browser or mobile browser. It covers data collected during registration, verification, gameplay, deposits, withdrawals, bonus claims, and customer support interactions.

Information We Collect

We collect several categories of personal information to operate our services, comply with legal obligations, and provide you with a secure and personalised gaming experience.

• We gather registration data such as your name, date of birth, address, email address, and phone number when you create an account with us.
• We collect identity verification documents, including government-issued identification, proof of address, and payment method confirmation, as required before processing any withdrawal.
• We record financial information related to your deposits and withdrawals, including payment method details, transaction amounts, and currency used.
• We track your gaming activity, including games played, wagers placed, wins, losses, and bonus usage, to improve our services and ensure fair play.
• We collect technical data such as your IP address, device type, browser information, and geolocation data to prevent fraud and enforce restrictions on prohibited territories.
• We store communication records when you contact our support team via live chat, email, or Telegram.

How We Use Your Information

We use the data we collect for legitimate business purposes connected to running Spinch casino responsibly and lawfully.

• We use your information to verify your identity and comply with anti-money laundering and know-your-customer obligations.
• We process your data to manage deposits, withdrawals, and the application of any Spinch bonus you claim.
• We analyse gameplay data to detect irregular patterns, prevent fraud, and protect the integrity of our games.
• We use contact details to send you service-related notifications, promotional offers, and updates about our loyalty program, unless you opt out.
• We rely on technical and geolocation data to confirm that you are not accessing our services from a restricted country.
• We use data to personalise your experience, including tailoring offers and determining your eligibility for VIP benefits.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with our legal and regulatory obligations, our legitimate interests in preventing fraud and securing our platform, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

• We share data with payment processors and our payment agent to facilitate deposits and withdrawals.
• We disclose information to identity verification providers when confirming documents submitted for compliance purposes.
• We may share data with regulatory authorities, law enforcement, or courts where required by law.
• We work with game providers and software suppliers who may receive limited data necessary to deliver game content.
• We may transfer data to affiliated sister brands for fraud prevention and compliance purposes, in line with our group policies.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting, and regulatory reporting requirements. If your account becomes dormant, we may apply the dormant account fee described in our terms, and after an extended period of inactivity, we reserve the right to close the account in accordance with our general terms. Even after account closure, we may retain certain records for a period required by applicable law.

International Data Transfers

Because we operate internationally and work with partners across multiple jurisdictions, your data may be transferred outside your country of residence. Where we transfer data internationally, we take appropriate steps to ensure adequate protection, consistent with applicable data protection standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse traffic. For more detail on the specific types of cookies we use and how you can manage them, please refer to our separate cookie policy. By continuing to use Spinch casino, you consent to our use of cookies as described there.

Security of Your Information

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse, or alteration. These measures include encryption of sensitive data, restricted internal access, and regular reviews of our security practices. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format where technically feasible.
• You can lodge a complaint with a relevant data protection authority if you believe we have not handled your data properly.

Verification and Document Requirements

Before processing any withdrawal, we require identity verification. Documents submitted must be in the Latin or Cyrillic alphabet; otherwise, we may request a video verification showing the original documents. We ask that you provide any requested documents within 30 calendar days, as failure to do so may result in restrictions on your account. We may also request proof of source of funds, identity confirmation, or bank statements at any time to comply with our regulatory obligations.

Children's Privacy

Our services are intended only for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise any of your data protection rights, please reach out to our support team. You can contact us via live chat, available 24/7, through our Telegram channel, or by emailing [email protected]. We aim to respond to all privacy-related enquiries as promptly as possible.